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More threads by HoosierBuff
JoinedDec 12, 2013Messages360Reaction score104
Hi All, What other reasons would
cause the FB review not to show up?
JoinedMar 20, 2019Messages75Solutions1Reaction score18
Could you private message me the link to reviews page/fb link .
JoinedJan 30, 2018Messages348Reaction score272
Hey @HoosierBuff I'm not aware of a review filter for Facebook. Does this business have other reviews showing? It's possible that they have the ratings option turned off... JoinedJun 20, 2019Messages22Reaction score19
Hi, I don't know if it helps, but I noticed that sometimes Facebook reviews show up the next day. I don't know if it's just me or what. I'm talking about new reviews.
JoinedAug 23, 2014Messages4,849Reaction score2,507
I've never heard of Facebook filtering reviews. Was it just one review or did this happen multiple times?
JoinedOct 3, 2012Messages1,027Reaction score347
When logged into the page, do you see the recommendation/review at all? Where does it appear? JoinedDec 12, 2013Messages
360Reaction score104
I think I'm on to something here: 1. I sent a review request via SMS So, I'm wondering if this is an issue with the FB app.
JoinedAug 23, 2014Messages4,849Reaction score2,507
Sounds like it. I'll ask around and see what I can find out.
JoinedOct 11, 2012Messages114Reaction score
119
It sounds to me that the review generation tool is deep linking to the old pre ratings URL. Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix. JoinedMar 20, 2019Messages
75Solutions1Reaction score18
It sounds to me that the review generation tool is deep linking to the old pre ratings URL. Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix. TRUE Review system is
changed recently. I can confirm it. JoinedDec 12, 2013Messages360Reaction score104
I have updated the URL, and maybe that will fix it. I will try (odd, because it worked fine for me, but, it did not work for my client). WEIRDER: the FB recommendations were coming through as FB visitor posts. . . which I totally thought was user error, but, I watched them do it, and it was not. I will post back when I hear if this worked. JoinedSep 16, 2020Messages4Reaction score0
Hi I am having the same issue. My recent client review is not showing up , though my client shared me the image what she wrote? Wrote couple of time to FB help but no response. Also the number of review count is less as shown next to review rating. Any help is appreciated. JoinedOct 14, 2020Messages50Reaction score46
Hi I am having the same issue. My recent client review is not showing up , though my client shared me the image what she wrote? Wrote couple of time to FB help but no response. Also the number of review count is less as shown next to review rating. Any help is appreciated. I've put in several help requests, asked support in other departments when I've had a live person to speak with, and have contacted them every way possible and have yet to hear anything back at all, really. It's surprising, you'd think this would be important to them as it is
critical to their advertisers, but they either don't know how to resolve it or do not have it prioritized. We are keeping an eye on this, and will update as soon as we know more, but it has been ongoing for several years now, so I'm not optimistic about a resolution any time soon. I'm sorry I don't have better information for you!
JoinedDec 27, 2021Messages1Reaction score2
Hi there! My father had this issue with his business. I tried for a while to fix this to no avail BUT eventually found a simple fix!! This may not fix everyone's issue, but with the new update, reviews are defaulted to only be shared with "friends" of the reviewer. So we had to share a message with anyone that we asked to leave honest feedback with and asked them to change the audience
from "friends" to "public" and this solved the issue!
JoinedOct 14, 2020Messages50Reaction score46
Hi there! My father had this issue with his business. I tried for a while to fix this to no avail BUT eventually found a simple fix!! This may not fix everyone's issue, but with the new update, reviews are defaulted to only be shared with "friends" of the reviewer. So we had to share a
message with anyone that we asked to leave honest feedback with and asked them to change the audience from "friends" to "public" and this solved the issue! Similar threads
Why are my ratings not showing on Facebook Marketplace?To keep ratings fair and prevent people from being pressured into giving dishonest ratings, buyer ratings are no longer visible to the public.
How long do Facebook Marketplace reviews take to show up?It may take up to a day to complete the review. If you see There are issues with your product next to your listing, it wasn't approved because it goes against our Commerce Policies. Other people on Marketplace can't see this listing. Learn what you can do if your listing wasn't approved on Marketplace.
How do I find my seller Marketplace rating?Seller reviews can be seen in a seller's commerce profile and in the individual listing to which they relate.
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