Extended free returns: Available with eligible consumer purchases only made between 31/10/22 – 31/12/22 at Microsoft Store online in the United Kingdom and at the Microsoft Experience Centre in London. Purchases can be returned through 31 January, 2023. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by following instructions for return for refund on the returns page or by visiting the Microsoft Experience Centre in London. Items purchased from Microsoft Experience Centre can only be returned by visiting the Microsoft Experience Centre in London during the return period. Applicable return policy applies to each purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Centre honours the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Show
Looking for the best Tech deals? Offers and discounts on laptops, desktops and 2-in-1 tablets Deals on consoles, gaming accessories and games Deals on software and cloud storage Deals on PC accessories Microsoft Gift Cards Learn more about our commitment to sustainability and the different ways we can be eco-friendly with our Microsoft Certified Refurbished devices and our new Microsoft Trade-in program. You're on the right page if you're troubleshooting sync issues while setting up your mobile email for the first time. If your email, calendar, and contacts were syncing before and now they don't, see Fix Outlook.com email sync issues. If you don't use an Outlook.com or Microsoft 365 for business account, contact your email provider. Things to remember:
Which email app are you using?Outlook appGmail appiOS MailSamsung Email appWindows 10 Can I edit contacts in Outlook and have it sync across all my devices? Yes! See this blog post on the new People improvements in Outlook for iOS and Android. Are my phone's calendar events also in the Outlook app's calendar? In order to have your device's calendar events display in your Outlook calendar, they must be added through an account that has been synced to Outlook. For example, if you're adding events to the iPhone calendar, you'll have to sync them to your iCloud account and then add your iCloud account to the Outlook app. Check that Calendar is enabled for your account: Go to the Calendar in the Outlook app and tap the three lines in the upper left-hand corner. Under your email accounts, make sure "Calendar" is selected. If your email address is not displayed in the list, it's not set up using Exchange ActiveSync. You'll have to delete and re-add your account and make sure not to use IMAP. Check that access to Contacts is allowed for Outlook: Steps may vary between devices and between operating systems. If you don't own an iOS or Samsung Android device, use these directions as a guideline:
Troubleshoot calendar and contacts in the Outlook mobile app
Go to Settings > Accounts > tap Exchange > tap your email address that is not syncing. Note: Different Android devices may look different than the screenshots here. Use these steps as a guideline. Make sure "Sync Calendar" is enabled. Wait and check your device's calendar app. Note: If you see IMAP instead of Exchange or a sync error, your email account may have been added incorrectly. Remove it by tapping More > Remove account. Wait a few minutes and then check your device's calendar. Note: We also recommend double-checking that your account was added as an Exchange account by going to Settings > Accounts. Check Gmail app permissionsCheck to make sure Gmail is allowed access to your calendar and contacts:
Important: Apple has fixed an issue in 11.0 that caused a "Cannot send mail" error for Outlook.com and Exchange mail accounts. If you're on iOS 11.0, update your device to iOS 11.0.1 or later to fix the issue. Check your app settingsGo to your iPhone or iPad's Settings > Accounts & Passwords > select the account you're trying to sync. Note: If you're using iOS 10, go to Settings > Mail > Accounts. Make sure "Calendars" and "Contacts" are enabled and then check your sync again. If it works, you're done! If you don't see a calendar option, your email address may have been added as an IMAP account. Go to the next step. Delete, re-add accountSelect Delete Account. Choose Exchange when re-adding your email. For detailed steps see, Set up email in the iOS Mail app. Note: If you do not have a common email provider such as Microsoft, Google, or Yahoo, you may have to contact them to see if your email is limited to IMAP or POP. Go to Settings > Accounts > Exchange > tap your email address. Note: If it is added as an IMAP account, you will have to delete it and re-add as an Exchange account. Make sure "Sync Calendar" is enabled. Wait and check your calendar app. If you don't see a calendar option or your account was listed as IMAP, tap More and select Remove account. Then go to the next step. Re-add accountRe-add your email account and choose Exchange ActiveSync or Exchange. For detailed directions, see the Samsung tab in Set up email in Android email app. Note: If you do not have a common email provider such as Microsoft, Google, or Yahoo, you may have to contact them to see if it is possible to add email without using IMAP or POP. If you are using a tablet with a screen size larger than 10.1 inches like a Surface Pro tablet, you most likely have the desktop version of Outlook. See Resolve sync issues in Mail and Calendar apps in Windows 10, as well as Mail and Calendar for Windows 10 FAQ. Check app settings
Remove and re-add a count
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If you still need help syncing your calendar or contacts to your mobile device, tell us about your question in detail using the comment box below so we can address it in the future. For the easiest way to manage email, calendar, contacts, we recommend the Outlook for Android or Outlook for iOS mobile app. |