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SMS Service (52484 or 9880752484)

Investment Products

SMS INVEST to 52484

Banking Accounts information

Request	Information	Message format	Example
Balance enquiry	To obtain the latest balance in your Citibank account	BAL<space>Last 4 digits of your debit card number	BAL 1234
Latest Salary Credit	To obtain the latest Salary Credit in your Citibank account	SAL<space>Last 4 digits of your debit card number	SAL 1234
Nearest ATM Location	To obtain the location of the nearest Citibank ATM(s)	ATM<space>Location	ATM Mulund Or ATM Noida
Duplicate account statement (only 1 request per day allowed)	To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference	DUPSTAT<space>Last 4 digits of your debit card number	DUPSTAT 1234
Cheque book Request (only 1 request per day allowed)	To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address.	CHQBOOK<space>Last 4 digits of your debit card number	CHQBOOK 1234
One time Password (OTP)	To obtain an OTP for online transaction using your Debit card	OTP<space>Last 4 digits of your debit card number	OTP 1234

Request	Information	Message format	Example
One time Password (OTP)	To obtain an OTP for online transaction using your Credit card	OTP<space>Last 4 digits of your credit card number	OTP 1234
Outstanding Balance & available credit limit	To obtain the latest outstanding balance on your credit card along with available credit and cash limits	CARDBAL<space>Last 4 digits of your credit card number	CARDBAL 1234
Rewards points on your Credit Card	To obtain the latest rewards points available on your Credit card	REWARDS<space>Last 4 digits of your credit card number	REWARDS 1234
Latest statement billed amount, Minimum amount due and Payment due date	To obtain the latest statement billed amount along with your minimum amount and payment due date	STMT<space>Last 4 digits of your credit card number	STMT 1234

Money Transfer through IMPS (Immediate Payment Service)

Request	Information	Message format	Example
Know your MMID (Mobile Money Identifier)	To obtain your MMID (Mobile Money Identifier) to perform instant IMPS transactions.	MMID<space>Last 4 digits of your debit card number	MMID 1234
Money transfer through SMS (only for registered payees)	You can transfer money to your existing registered payees through IMPS, through SMS	IMPS<space>Beneficiary MMID<space>Beneficiary Mobile number<space>Money to be transferred<space>Last 4 digits of your debit card number	IMPS 9031234 9810012345 100 1234 (To transfer 100 INR to MMID - 9031234 & Mobile number - 9810012345)

Grievance Redressal Mechanism

Levels	Process
Level 1	24-Hour CitiPhone Ask Me Through Email Letter Submission Through Citibank Online Inbox Interaction at Branch Banking Citi Managed Social Media Escalation made to Citibank seniors You will receive a response within 4 working days
Level 2	If level 1 response is unsatisfactory, or not responded within 2 working days then write to head [dot] customercare [at] citi [dot] com You will receive a response within 2 working days
Level 3	In case level 2 resolution is not satisfactory, or not got response within 2 working days then you can write to- Principal Nodal Officer, through web form principal [dot] nodal [dot] officer [at] citi [dot] com You will receive a response within 2 working days Or you can call at 1-800-266-2400/ 022-49552400 (10am-6pm Mon-Sat) Except on national holidays or contact to nodal officers.
Level 4	In case you are not satisfied with the response or have not received a response you can write directly to senior management through web form. You will receive a response within 2 working days
Level 5	You can complaint before the Banking Ombudsman. if the reply is not received from the bank within a period of one month.

Nodal Officers

Monday to Friday - 10am to 6pm; Saturday - 10am to 2pm

Write instantly to the Principal Nodal Officer

Officer	Name	TelephoneNumber	Address & Email
Principal Nodal Officer	Hema L. Venkatesh,	1800 266 2400 022-49552400	Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. principal [dot] nodal [dot] officer [at] citi [dot] com

Branch	Nodal Officer	Phone Number	Address & Mail	Coverage Area
Hyderabad	Amaresh Sri Adibhatla	040-66017109	Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032. regionalnodalofficer [dot] south [at] citi [dot] com	Andhra Pradesh & Telengana.
Bangalore	Nandish Prabhakar	080-67739326	Citibank N.A., 5 M. G. Road, Bengaluru - 560 001. regionalnodalofficer [dot] banagalore [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com	Karnataka.
Chandigarh	Puneet Sandhu	0172-6650934	Citibank N.A. , SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009. regionalnodalofficer [dot] chandigarh [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com	Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar & Ambala Districts of Haryana.
Delhi NCR	Rakesh Singh	011-41353301	Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110049. regionalnodalofficer [dot] delhi [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com	Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), & the districts of Ghaziabad and Gautam Budh Nagar of U.P
Mumbai	Bipin Salunkhe	022 61416002	Citibank N.A. , Times Square IT park, Wing B, Unit No 1, Andheri - Kurla Rd, Marol, Andheri East, Mumbai - 400059. regionalnodalofficer [dot] mumbai [at] citi [dot] com regionalnodalofficer [dot] west [at] citi [dot] com	Maharashtra and Goa.
Chennai	John Koshy	044-66890076	Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. regionalnodalofficer [dot] chennai [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com	Tamil Nadu, Union Territories of Puducherry(except Mahe Region) & Andaman and Nicobar Islands.
Kolkata	Arjun Mitra	033-44095002	Citibank N.A., 9 Brabourne Road, Kolkata - 700001. regionalnodalofficer [dot] kolkata [at] citi [dot] co m regionalnodalofficer [dot] east [at] citi [dot] com	Orissa, West Bengal and Sikkim.
Ahmedabad	Rohit Mehra	079-40015715	Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009. regionalnodalofficer [dot] ahmedabad [at] citi [dot] co m regionalnodalofficer [dot] west [at] citi [dot] com	Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal.
Lucknow and Kanpur	Saurabh Mehrotra	0522-4031203	Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow - 226001. regionalnodalofficer [dot] lucknow [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com	Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) & Uttaranchal.
Kochi and Trivandrum	Yonus V Y	0484-4196512	Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi - 682 035. regionalnodalofficer [dot] cochin [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com	Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
Jaipur	Amit Sen	0141-4053303	Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur - 302001. regionalnodalofficer [dot] jaipur [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com	Rajasthan.

Senior Management Team

Head	Name	Contact No.	Address
Country Head- Global Consumer Group	Arjun Chowdhry	044-6698 2006	Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68), Dr. Radhakrishnan Salai Mylapore, Chennai - 600 004 Mon-Sat 10:00 am to 6:00 pm) except on National Holidays
Head- Credit Cards & Personal Loans	Arnika Dixit	044-6698 2007
Head- Retail Banking & NRI Business	Sharad Mohan	044-6698 2021
Head- Home Loans	Rohit Ranjan	044-6698 2022
Head- Operations & Technology, South Asia	Balaji Nuthalapadi	044-6698 2023
Chief Country Officer	Ashu Khullar	044-6698 2024

Branch Offices

Branch Timings: 10 am to 2 pm on weekdays and working Saturdays.
Cash Timings: 10 am to 2 pm on weekdays and working Saturdays.
Branch Working days: Branches will remain closed on Sundays and 2nd & 4th Saturdays.

Location	Phone Number	Address
Ahmedabad	079-40015740	Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009
Aurangabad	0240-6659009	Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001,
Bengaluru	080-67739333	No. 5, M.G. Road, Bengaluru - 560 001, .
Bengaluru	080-49008522	No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar, Bengaluru - 560 004,
Chandigarh	0172-6650900	SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009
Chennai	044-42274419	50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:- 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:- 10 am to 4 pm on weekdays and working Saturdays.
Chennai	044-49140222	50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays.
Coimbatore	0422-4237305	657, Tristar Towers, Avinashi Road, Coimbatore - 641 037 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays.
New Delhi	011-66125400	Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001
Delhi	011-49231800	27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi-110 026
New Delhi	011-49812901	Ground Floor, International Trade Tower, Nehru Place, New Delhi - 110 019.
New Delhi	011-66415000	Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110 049,
New Delhi	011-49231700	33, Basant lok, Vasant Vihar, Priya PVR Complex, New Delhi - 110 057,
Faridabad	0129-4182250	24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007,
Gurgaon	0124-4893918	Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002,
Secunderabad	040-40005834	Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad - 500 003
Hyderabad	040-66017101	Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District - 500 032
Jaipur	0141-4053302 0141-4053300	Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001,
Kochi	0484-4196500	38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035 Branch Timings: 10 am to 4 pm on weekdays and working Saturdays.
Kolkata	033 44003538 033 44003510	Kanak Building, 41, Chowringhee Road, Kolkata - 700 071
Kolkata	033 44095015 033 44095017	9, Brabourne Road, Bombay Mutual Building, Ground Floor, Kolkata - 700 001
Mumbai	022-25981401	Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615
Mumbai	022-40765172	Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400 001,
Mumbai	022-61757771	Ground Floor, FIFC Building, G-Block, Plot no c-54 and C55, Bandra Kurla Complex, Bandra (East), Mumbai - 400 098,
Mumbai	022-61416010	Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai - 400 705
Mumbai	022-42142652	322, West View Building, Linking Road, Khar (West), Mumbai - 400 052
Mumbai	022-61534036	Times Square IT Park, Wing "B", Unit No. 1, Andheri-Kurla Road, Marol Andheri (E), Mumbai - 400 059
Mumbai	022-40532123	Ground floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai - 400013
Nagpur	0712-6623101	Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001.
Nasik	0253-6647007	Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005
Noida	0120-4396530	Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301.
Pune	020-66064200	Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune - 411 001,
Surat	0261-4082707	14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007
Vadodara	0265-6639210	Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007,

NRI Customer Care Number

Country	Toll Free Number
Australia	Toll-free: 1-800-252-856
Bahrain	Post Account Opening Toll-free: 8000-4884
Canada	Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1-866-703-2462
UAE	Pre Account Opening Toll-free: 8000-172-122 Post Account Opening Toll-free: 800-035703463
Hong Kong	Toll-free: 800-908-413
India	+9122 4955 2484
Singapore	Toll-free: 1-800-225-7211 Pre-Account Opening: 800 101 2342
Thailand	Toll-free: 001-800-65-6196
Europe	Toll-free from UK: 0800 032 2484 Toll-free from Europe: 00-800-2484 2484 Pre Account Opening Toll-free: 0808 101 7384
USA	Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1866 703 2462 Email nrinfo [at] citi [dot] com for pre-account opening queries

Mailing Address

Country

Address

India

Regular Mail:
Citibank,N.A., PO Box 4830,
Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.

Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS,
9th Floor, New Door No.148
(Old No.68), Dr. Radhakrishnan Salai,
Mylapore, Chennai - 600 004.

USA

Citibank NRI, PO Box 431,
New York, NY 10013.
Please do not send USD (or any
foreign currency) cheques or cash to
this PO Box address

Office Address

First International Financial Centre:
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.

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Bagaimana cara menghubungi call center Citibank?

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Bagaimana Live Chat Citibank?

Silahkan daftar terlebih dahulu di www.citibank.co.id. Pada navigasi di panel “TAUTAN CEPAT” sebelah kanan, pilih “Live Chat”. Layar Live Chat akan terbuka dan selanjutnya Anda dapat langsung berkomunikasi dengan customer service mengenai informasi produk dan layanan Citibank.

Apakah Citibank masih beroperasi?

Bisnis.com, JAKARTA — Beredar informasi Citibank N.A. akan menutup bisnisnya di Indonesia. Kabar ini dinyatakan tidak benar oleh Otoritas Jasa Keuangan (OJK). "Tidak benar," kata Juru Bicara OJK Sekar Putih Djarot kepada Bisnis, Jumat (8/4/2022).

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